Privacy policy.

RAINSTICK HOLDINGS PTY LTD  (ABN 18 664 525 062) is committed to respecting the privacy of your personal information. 

This Policy was last updated on: 15th October 2023. 

Rainstick values and respects the privacy of the people we deal with and is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and other applicable privacy laws and regulations. 

This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. 

What is your Personal Information?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include one or more of the following: names, addresses, email addresses, phone numbers.

Collection and use of information 

This Personal Information is obtained in many ways including correspondence, in person, by telephone or email, via our website www.rainstick.com.au as well as from other publicly available sources, cookies and third parties. 

We collect your Personal Information for the primary purpose of providing our services to you. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Disclosure of Personal Information to third-parties

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect. For example, we may disclose your personal information to our third party service providers (for example, our IT providers), our marketing providers, our professional services advisors. 

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 10 years.

Transfer of Personal Information overseas 

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia and may not have the same data protection laws as the country in which you initially provided the information.

If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Access to your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. In order to protect your Personal Information we may require identification from you before releasing the requested information

If you have previously agreed for us to use your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt-out of communications. 

Online activity 

Cookies

The Rainstick website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the website. 

We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics 

Our website uses a website analytics third party to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Links to third-party sites 

The Rainstick website may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third-party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies. 

Policy updates

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, it will continue to be available on our website at www.rainstick.com/au/privacy-policy

Contact us

If you have any queries or complaints about our Privacy Policy please contact us at info@rainstick.com.au